Frequently asked questions

If you are unable to find an answer to your question, please contact our Customer Service team.

Q1.How can I get a quote or buy from HY?
A:If you are interested in making a purchase or would like a quote, contact our sales team on +86-574 88089627 or complete the form on our website.
Q2.What's your MOQ? Can I order small order QTY at the first time?
A:For new customers, small order QTY is accepted at the first time. And the bigger quantity you place, the better price we can offer.
Q3.Can I place some samples for testing and checking before placing the order?
A:Yes, you are warmly welcome to take the samples.
Q4.Which payment term?
A:Usually we prefer L/C(letter of credit), T/T(Telegraphic Transfer) for mass order, and Paypal for samples.
Q5.How do you ship the goods and how long does it take to arrive?
A:We usually ship samples or small orders by DHL, UPS, FedEx or TNT which will take 3-7 days to arrive. We usually ship large orders by sea which will take about 30 days to arrive.
Q6.Can you do ODM(original design manufacturer), OEM(original equipment manufacturer) products?
A:Yes, ODM, OEM order is accepted.
Q7.Which market you sell your lighting products?
A:Our lighting products are hot sell in Europe, North America, Australia, Asia, etc.
Q8.How to deal with the faulty, how is your after-sale service?
A:Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2% and if it's during the guarantee period, we can replace all problem product once confirmed.
Q9.What maintenance does stainless steel need?
A:Although stainless steel as a material is resistant to corrosion, we recommend planning regular maintenance and cleaning to extend its corrosion resistance and good appearance for many years. The frequency of this maintenance will depend on the environm